Partner + Helper Help
Fast operating guidance for Bridge Navigator, AI-assisted paperwork, privacy, human review, and official agency handoffs.
Paperwork Bridge — Manual Private Mode (the default)
Runs entirely in the browser behind a network deadbolt. Nothing is uploaded, submitted, or stored on a HOPE server.
- First Rhode Island State ID — readiness wizard, five scored areas, printable Readiness Packet, plus the quick DMV lanes.
- Shelter Residency Letter — printable and signature-ready. The DMV requires it dated within the previous 30 days; HOPE counts whole calendar days, so a letter dated today is accepted at any hour and a future date is refused.
- HealthyRhode & DHS Navigator — pick the job, pick the program, print the checklist, hand off to the official portal.
- Explain My Notice — paste the non-sensitive wording only. Never a case number, an SSN, or a full name.
- Document photo check — flat, four corners, no glare, no fingers.
- Submission Receipt Locker — a minimal local receipt on that device. Not a case file.
AI Paperwork Copilot — optional, dormant by default
- Choose the agency lane (twelve) and the AI job (eight).
- Read the acknowledgment and check all four boxes.
- Add at most two files, or paste non-sensitive text.
- Confirm the three final checks.
- Work the human review worksheet: every field carries its source, its confidence, and a confirmation box.
- Delete any field without a visible source. Open the official portal. The person submits.
- Save the minimum local receipt, then clear the session.
Crisis routing runs first (RI S 2195)
The crisis pre-gate runs before the request leaves the browser and again on the server, from the same shared module Bridge uses. When it fires, the request stops, the model is never called, and the person is shown 988, BH Link, Crisis Text Line, Samaritans RI, Sojourner House, and 911. Their paperwork is still there afterwards.
No helper, person, consent form, agency lane, or model can switch this off.
What AI may do
Explain notices, extract dates and requested documents, suggest source-linked fields, translate, flag missing items or contradictions, prepare checklists, and draft response language.
AI may not: invent facts, determine eligibility, authenticate evidence, choose sworn answers, sign, diagnose, give legal advice, promise approval, enter passwords, or submit without final human review.
Twelve paperwork desks
Bridge Navigator modes
There is no assigned worker. Bridge navigates from HOPE's saved Rhode Island data.
A human worker leads. Bridge prepares, remembers one priority, and never overrules.
The worker relationship is inactive. Bridge says so plainly and resumes navigation.
Co-op stores only the worker name, organization, optional phone, and one priority on that device. The Forget button deletes it.
Connection: Bridge calls only HOPE's same-origin Netlify proxy. If the owner has not activated the backend, the API is unavailable, or the phone is offline, Bridge falls back to HOPE's saved Rhode Island guidance.
Safety gates
- Crisis pre-gate: runs before AI and produces fixed crisis help.
- Orange referral gate: legal, immigration, and benefits disputes always end with a human referral.
- Post-gate: blocks invented phone numbers, eligibility promises, diagnoses, legal verdicts, and claims that a resource is verified or current.
Deadline rule
Court, eviction, appeal, utility shutoff, safety, benefit-cutoff, immigration, or other penalty deadlines require same-day human help. Use HOPE to prepare, then contact the agency, legal aid, accredited advocate, or assigned worker.
Never enter into partner operations
SSNs, full dates of birth, passwords, medical records, diagnoses, benefit case numbers, immigration files, private addresses, confidential destinations, open case notes, or document photographs.
The AI Paperwork workspace is a separate, consent-gated temporary lane. Do not copy its sensitive contents into the Partner Workbench, network exchange, status publisher, or public listings.
User acknowledgment and limited waiver
Before optional AI Mode, the person must be told what will leave the device, that AI may be wrong, that the agency decides, and that they must review every answer. The limited waiver and indemnity covers intentional misuse, unlawful impersonation, knowingly false submissions, and unauthorized documents. It does not waive non-waivable rights, gross negligence, fraud, willful misconduct, or unlawful conduct.
English / Español field reminder
AI proposes. The person confirms. If a source cannot be found, do not confirm the field. Correct it or delete it.
La IA propone. La persona confirma. Si no se encuentra la fuente, no confirmes el campo. Corrígelo o bórralo.
Current release notes
This page reads from assets/data/helper_toolkit_updates.json.