HOPE is a free community resource tool. Our privacy rule is simple: collect the minimum, keep sensitive information out, and never turn a survival guide into a dossier.
HOPE requires no login, account, or sign-up. We do not ask for your name, phone number, or personal information to use the public guide. We do not use advertising, tracking cookies, visitor IDs, device fingerprints, or analytics that identify or profile you.
HOPE collects broad, anonymous counters so we can learn what works and what needs repair. The counters may show:
HOPE does not collect identities, raw search text, detailed movement, exact location, case histories, document contents, benefit information, medical details, or sensitive user profiles. Anonymous events are combined into counters before transmission. A small aggregate queue may remain on the device until a connection returns; it contains no raw searches or identity.
The purpose is learning what works, not creating a miniature surveillance state with an anchor logo.
Checking anonymous-count setting…
HOPE does not collect or store your location. When you choose a nearby-resource feature, coordinates are used only in your browser to sort results and are not included in anonymous analytics.
When you deliberately submit feedback or report a problem, HOPE sends the information you enter to the HOPE backend or opens your email app as a backup. A submitted message may include your email address only when you choose email. We use reports to correct information and improve HOPE, not to create client records.
Paperwork Bridge prepares checklists, printable packets, shelter residency letters, and official-agency handoffs. Document-photo checks run locally in your browser and selected images are not uploaded to HOPE. Shelter-letter fields, notice text, checklist answers, and selected files are not deliberately saved by HOPE.
The optional Submission Receipt Locker stores only the limited details you choose to enter in this browser’s local storage. Do not enter names, Social Security numbers, government passwords, benefit case numbers, immigration numbers, bank information, medical records, or document images. You can export or delete the receipt log at any time.
The optional AI Paperwork Copilot is separate from Manual Private Mode. Manual Private Mode does not transmit selected paperwork. AI Mode transmits only the text, images, or PDFs the user deliberately selects, through a HOPE Netlify Function to the configured AI provider, after explicit consent. HOPE does not ask for agency passwords.
The function code does not write requests or documents to a HOPE case-file database or blob store, although hosting, network, and AI providers may process or retain transmitted material under their applicable terms. Users should redact full Social Security numbers, bank information, passwords, and unrelated medical details before upload. AI output is unverified and must be reviewed against the original document and official agency instructions.
When connected and enabled, Bridge sends the text you type through HOPE’s same-origin server function to generate a reply. Do not enter sensitive personal information. When offline, Bridge answers from information saved in the app and sends nothing.
HOPE is intended for general public use and does not knowingly collect personal information from children.
HOPE lists phone numbers, addresses, and links for other organizations. Those organizations have their own privacy practices, which HOPE does not control.
Significant policy changes will be noted in the app. Questions about privacy? Email hope401ri@gmail.com.